What to Expect: Your First 30 Days in Rio Verde

Every account at Rio Verde Commercial Cleaning follows the same sequence. This is not aspirational language—it is the operational sequence we have run for 22 years and that we hold ourselves accountable to in writing.

1

Walkthrough or facility description

We review your facility in person or through a detailed description you provide. We note floor types, restroom count, access method, traffic patterns and any areas requiring special handling. This takes 20–40 minutes for a typical commercial office.

2

Written scope of work

We write a scope that names every area, every task, the frequency for each, the products to be used, the access method and the invoice cycle. You receive this in writing before any crew is assigned. If anything is incorrect or missing, we revise it. No scope, no start.

3

Crew assignment

Once the scope is signed, we assign a dedicated crew to your account. You receive the names of the crew members before the first visit. If a substitution becomes necessary, you are notified before that visit, not after.

4

First clean

The first visit is typically a detail clean—we bring the facility to the baseline condition the scope assumes. First visits take longer than ongoing visits. We do not charge extra for this unless the facility requires a significant remediation of a previously neglected state, in which case we quote it separately before proceeding.

5

Ongoing visits with documentation

Every subsequent visit is logged on a dated checklist left on site. You can review what was done on any visit. If a task was skipped for a documented reason (a locked room, a wet floor, equipment in the way), it is noted in the log and rescheduled.

6

30-day check-in

We contact your designated facility contact 30 days after the first visit for a structured review. We ask what is working, what is not, and whether the scope needs adjustment. Scope adjustments are handled by written amendment, not verbal agreement.

Response Time Commitment

Every quote request, scope change request, or service question submitted during business hours is responded to by Mon–Fri 8:30am–5:00pm the next business day. That is a written commitment, not a target. If we miss it, call us and we will tell you why.

Ready to start? Call (866) 958-8773 or request a written quote. We will have a scope to you within one business day of the walkthrough.